All correspondence must be sent to: Kohlico Brands UK Limited (Kohlico) is registered office 5, Stanmore Hill, Stanmore, HA73DP, United Kingdom. Telephone 020 3835 3700 e-mail sales@kohlico.com

The first order with us are to be paid by credit/debit card. Subsequent orders may be on account subject to the relevant checks on bank and trade references, and the order being within assigned credit limits. Account Opening Forms are available on request, please contact our accounts or customer service team based in the office as above.

VAT is charged at the prevailing rate to any items which are standard rated. The prices in our price list or quoted ex VAT and VAT will be charged on the invoice.

All invoices are to be paid within 30 days following delivery or as per prior arrangement. If payments are not received by the due date, Kohlico will charge the buyer interest 2% above base rate, calculated on a daily basis, on outstanding amounts until paid in full. Any bank charges incurred, such as unpaid cheques, will be passed to the buyer. Kohlico reserves the right to remove the credit facility if payments are frequently late or unpaid. Accounts passed to the debt collectors will automatically be placed on hold and excess charges incurred by doing so passed to the customer and any outstanding payments will need to be paid in cash or bank transfer.

Customers to ensure cash is only paid to authorised representatives of the company and an official receipt is taken, if in doubt please phone the office or your sales representative.

All goods will remain the property of Kohlico until paid for in full, but the risk will pass to the buyer on delivery. Kohlico reserves the right to remove from the buyer’s premises all goods which have not been paid for by the due date, and the buyer is deemed to consent to Kohlico entering its premises for that purpose until payment is made in full.

Prices sometimes change at short notice, and Kohlico reserves the right to pass onto the buyer any price increase imposed by its supplier between the date of an order for and the date of delivery of goods.

On occasion that there may be a discrepancy or shortage of the order, or if the goods are damaged, the buyer must advise Kohlico within three working days of delivery.

No returns will be accepted unless prior arrangements have been made. Kohlico cannot give credit for goods that are near expiry date or price marked.

The buyer must ensure correct stock rotation as we are unable to give refunds for stock that remains unsold after its ‘best before’ date.

Kohlico aims to deliver when promised. However, late or un-booked in deliveries cannot be accepted as a reason for refusing goods unless the buyer lets Kohlico know in writing before the goods are despatched. Orders placed by customers are not binding until shipped.